Privacy policy

 

Privacy Policy

Last Updated: November 02, 2025

Overview

This Privacy Policy describes how Luxe Customs (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this Policy.

We are committed to maintaining your privacy and protecting your personal data in compliance with applicable privacy laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information when you visit, browse, or make a purchase through our website. This may include:

  • Personal details: Name, billing address, shipping address, email address, phone number.

  • Payment details: Credit/debit card information and billing data (processed securely via Shopify).

  • Order information: Products purchased, order value, date/time of purchase.

  • Technical information: IP address, browser type, operating system, and device identifiers.

  • Marketing data: Your preferences for receiving marketing communications and product updates.

2. How We Collect Information

We collect information through:

  • Shopify: Our e-commerce platform that stores order and payment details.

  • Cookies: Used to personalize your shopping experience, remember items in your cart, and analyze site traffic.

  • Analytics tools: Including Google Analytics and Meta Pixel to help us understand visitor behavior and improve performance.

  • Email & SMS marketing: When you subscribe to receive updates or promotions, your data is collected through tools like Klaviyo.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your purchases, support requests, or updates.

  • Send marketing messages and promotions (with your consent).

  • Analyze and improve our website and services.

  • Detect and prevent fraud or unauthorized activity.

4. Cookies

Cookies are small files stored on your device that help us recognize your browser and enhance your experience. We use both essential and optional cookies for:

  • Website functionality and cart management.

  • Analytics and performance tracking.

  • Marketing and advertising personalization.

You can adjust your cookie settings or disable cookies in your browser at any time.

5. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Shopify, to power our online store and process payments.

  • Service providers, such as couriers, payment processors, and marketing partners.

  • Legal authorities, if required by law or in response to a lawful request.

Each third party is required to handle your data securely and only for the purposes we specify.

6. SMS Marketing

If you opt-in to receive SMS messages, we may use your phone number to send updates, promotions, or reminders (such as abandoned cart notifications).
SMS consent data will not be shared with third parties. You can unsubscribe at any time by replying “STOP” to any message.

7. Email Marketing

By subscribing to our newsletter, you agree to receive promotional and product updates from Luxe Customs. You may opt out at any time using the unsubscribe link in our emails.

8. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent to marketing communications.

  • Request data portability.

  • File a complaint with your local data protection authority.

If you wish to exercise any of these rights, please contact us at support@luxecustoms.com.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

📧 Email: lucecustomscw@gmail.com