Refund policy
Return & Refund Policy
Last Updated: November 2, 2025
At Luxe Customs, we want you to love your purchase. If for any reason you are not satisfied, please review our return and refund policy below.
1. Returns
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Orders can be cancelled in the first 24Hrs.
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Custom or personalized products are non-returnable unless defective.
How to Return:
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Contact us at luxecustomscw@gmail.com or at the chat bubble on the bottom right side of our website with your order number and reason for return.
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Our support team will provide instructions for returning your item.
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Ensure the package is securely packed to avoid damage during shipping.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
3. Exchanges
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Exchanges are allowed for eligible products.
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Contact our support team before returning any items to ensure proper replacement.
4. Warranty
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Luxe Customs provides a 1-year limited warranty on all watches, covering manufacturing defects or functional issues pertaining to the watch movement.
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Warranty does not cover damage caused by misuse, accidents, water damage, corrosion, or unauthorized repairs.
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To make a warranty claim, contact Luxecustomscw@gmail.com or at the chat bubble on the bottom right side of our website with your order details and a description or photos of the issue.
5. Contact Information
If you have any questions regarding returns, refunds, or warranty claims, please reach out:
📧 Email: Luxecustomscw@gmail.com
