Shipping policy


Shipping Policy

Last Updated: November 02, 2025

Overview

Thank you for shopping with Luxe Customs. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms below.

1. Order Processing

All orders are processed and shipped from the United States.

Please allow 7–10 business days (Monday–Friday) for your order to be prepared and dispatched.
Processing times may vary during peak seasons, holidays, or promotional events.

You will receive a confirmation email once your order has been placed, followed by a shipping notification containing tracking details when your package is on its way.

2. Shipping Times

Delivery times vary depending on your location and courier service. Once shipped, most orders arrive within the following timeframes:

  • United States: 3–7 business days after dispatch

  • International Orders: Shipping times may vary depending on customs clearance and destination country

Please note that these are estimated delivery times. Luxe Customs cannot guarantee exact delivery dates, as delays may occur due to courier service issues, weather conditions, or customs processes.

3. Shipping Costs

All orders include free shipping. No additional shipping fees will be charged at checkout.

4. Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a link to follow your shipment’s progress.

If you do not receive a tracking number within 10 business days, please contact our support team for assistance.

5. Customs, Duties & Taxes (International Orders)

For international customers, your order may be subject to import duties, taxes, or customs fees imposed by your country’s government. These charges are not included in our product prices and are the customer’s responsibility.

Luxe Customs is not responsible for delays caused by customs inspections or international shipping carriers.

6. Wrong Address or Failed Delivery

Please ensure your shipping address is entered correctly during checkout. We are not responsible for packages lost due to incomplete or incorrect addresses.

If an order is returned to us due to an incorrect address or failed delivery attempt, you may be responsible for the cost of reshipping.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us immediately at Luxecustomscw@gmail.com

We will work with the shipping carrier to resolve the issue and, if applicable, arrange for a replacement or refund.

8. Contact Information

For all shipping-related inquiries, please contact us:

📧 Email: Luxecustomscw@gmail.com